You can create a letter from scratch or you can copy and paste content into a letter.
1. Go to Community > Letters.
2. Click Create Letter. A Create Letter prompt appears.
3. Select a letter type:
•Application (communicate eligibility information)
•Verification (communicate verification information)
•POS/DC (communicate account balances, POS-related, and Direct Certification (DC) information)
4. Enter information in the following fields:
•Name: Enter a name for the letter.
•Description: Enter a description for the letter.
•Language: Select the language that should be applied to the letter.
5. Type the letter content into the text field. If the content is in another source, you can copy [Ctrl] + [C] and paste [Ctrl] + [P] that text into this field.
6. To insert a merge code, place the cursor where you want the field and select the field from the Insert Merge Code list.
7. Format the letter using options from the toolbar.
8. Click Save.