If the till amount exceeds the amount allowed by your district, perform the following procedures to locate the error.
Note: A comment is required when you modify a bank deposit record.
There was a counting error:
1. Verify the till cash counts.
2. Recount the bank deposit.
3. Enter the correct amount on the Bank Deposits screen.
Voids were made after the bank deposit was saved:
1. Print the Bank Deposits report.
2. Review the report to determine if voids were made after the till was closed.
3. Resave the bank deposit.
A check was accepted but not applied to the account:
1. Print the Checks Collected report.
2. Compare the reports to determine if a check was not applied to the account.
3. Locate the student or adult account and apply the payment.
A prepayment was given to the student instead of applied to the account:
1. Print the Daily Journal report.
2. Review the report for an entry of Change to Customer.
3. Open the till and enter the patron’s prepayment.
4. Locate Cash Shortages.
There was a counting error:
1. Recount the bank deposit.
2. Enter the correct amount on the Bank Deposit screen.
Double meals/double meals were sold in error:
1. Print the Meal Counts report.
2. If any double meals were sold in error, open the till and void the double meal.